Privacy Policy

Effective Date: 26th May 2025
Last Updated: 26th May 2025

Matrix Benefits (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website: https://matrixbenefits.co.uk/ (“Website”).

1. Who We Are

Matrix Benefits provides employee benefits consultancy and related services in the United Kingdom. We act as a data controller when processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal information:

a. Information You Provide to Us

  • Full name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Any information submitted through our contact or subscription forms

b. Information We Collect Automatically

When you use our website, we may automatically collect:

  • IP address and location (approximate)
  • Browser type and version
  • Device type and operating system
  • Referring website and pages visited
  • Time and date of visit
  • Interaction with site features

This information is collected through:

  • Google Analytics – to understand user behavior and website performance
  • Google Search Console – to monitor site visibility and search performance
  • Cookies and similar technologies

c. Information Collected via MailerLite

When you subscribe to our email newsletter:

  • Your name and email address will be collected and processed through MailerLite, our email marketing provider
  • MailerLite may track email engagement (e.g., opens and link clicks) to help us improve our communications

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide customer support
  • Send newsletters, updates, and promotional materials (with your consent)
  • Monitor and improve website performance and user experience
  • Ensure our website is secure and operates effectively
  • Comply with legal and regulatory obligations

4. Legal Bases for Processing

We rely on the following lawful bases under UK GDPR:

  • Consent – for email subscriptions and marketing communications
  • Legitimate Interests – for analytics, website maintenance, and business insights
  • Legal Obligation – where we are required to process your data by law
  • Contract – if processing is necessary to fulfil a service request or agreement

5. Third-Party Tools and Services

We use the following third-party services, which may process your personal data:

a. Google Analytics

  • Tracks website usage to help us understand visitor behavior
  • Google may process this data in the United States under Standard Contractual Clauses

More info: Google Privacy Policy

b. Google Search Console

  • Helps us monitor site visibility in search engines
  • Does not collect personal identifiable information

More info: Google Search Console Help

c. MailerLite

  • Manages our email subscription lists and sends newsletters
  • Stores your name and email address, and tracks email interactions
  • Compliant with GDPR and other international privacy standards

More info: MailerLite Privacy Policy

6. Data Sharing

We do not sell your personal information. Your data may be shared with:

  • Trusted third-party service providers (as listed above)
  • Legal or regulatory authorities when required
  • Successors in the event of a business merger or acquisition

7. Cookies

We use cookies to enhance your experience, track usage, and support essential site functions.

For more detail, please review our Cookie Policy.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request erasure of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (for example, by unsubscribing from emails)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
📧 contact@matrixbenefits.co.uk
📍 Address: Matrix Benefits is a trading style of St James Digital Limited, 128 City Road, London, United Kingdom, EC1V 2NX

9. Data Security

We use appropriate technical and organisational measures to secure your data against unauthorised access, alteration, or loss.

10. Data Retention

We keep your personal data only for as long as necessary for the purposes set out in this policy, unless a longer period is required by law.

11. External Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of such websites.

12. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, with an updated “Last Updated” date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact:

Matrix Benefits
📧 Email: contact@matrixbenefits.co.uk
📍 Address: Matrix Benefits is a trading style of St James Digital Limited, 128 City Road, London, United Kingdom, EC1V 2NX
📞 Phone: 020 8044 6791